MC Assistance

MC Assistance is Myeloma Canada’s new personalized information service for people with myeloma, their family and friends. Now, you can personally connect and talk with one of our myeloma information specialists by phone or over e-mail.

Regardless of where you or your loved one is in life with myeloma, questions are bound to come up. Whether you’re looking for information on the disease, its treatments and side effects, or searching for cancer-related community services in your area, our information specialists are here to help you find the answers and resources you need. Perhaps you’re looking for someone outside your circle to lend a supportive ear or listen to your concerns? Our information specialists are specially trained to listen and support you, in full confidentiality, throughout the many phases of the disease.

In this day and age of on-line chatbots and auto-generated replies, it’s nice to know that with MC Assistance, there’s a real person with whom you can connect and talk.

To request information or contact a Myeloma Canada MC Assistance information specialist, simply fill out the request form below OR call 1-888-798-5771. Be sure to include your contact information, the details of your request and the best time to reach you. One of our specialists will return your call or answer your e-mail within 1-2 business days.

[Quebec residents: We are proud to announce our partnership with the Quebec Cancer Foundation (QFC). For general questions on cancer and available services in Quebec, your request may be redirected to the QCF. MC Assistance will be happy to address your more specific questions on myeloma and its treatments].

 

MC Assistance request form

Your information

Please fill in the form and select the type of information and assistance you would like to receive.

Preferred communication mode

Please read the consent form so our Myeloma Information Specialists can document your request, do research for you and contact you.

You have agreed to be contacted about a request that you made to the Myeloma Canada Information Line service (MC Assistance) and requested that Myeloma Canada answer your questions. You may withdraw your consent to be contacted by us at any time by calling us at 1-888-798-5771 or e-mailing us at [email protected].

During our exchange via phone or email, Myeloma Canada will ask certain questions about your/the patient experience to determine whether the information we have in our database is responsive to your information request.

There are no conflicts of interest for us to declare related to your information request.

After this call, Myeloma Canada will send you the results of our information search in the form of an emailed research report that is based on your request. If we do not identify information that is responsive to any given portion of your request, we will note this in our report. Our hope is that you will be able to use the research report to assist you in your information search and to potentially form the basis of discussions with the patient/your doctor/other healthcare professional/family. However, nothing that we discuss on this call or provide in a report constitutes medical advice, nor is it a substitute for professional medical advice, diagnosis, or treatment. All resources that we provide are for informational purposes only.

If no relevant results were identified during our initial search, and you wish to receive an update if information becomes available at a later date, Myeloma Canada will contact you again within a timeframe determined by you and Myeloma Canada at the end of this exchange via email/call.

Any information you provide us with in order to answer your questions will solely be used to facilitate our research, as well as improve our services. Some of the questions we may ask you are personal. You can choose not to answer questions if you wish.

If you decide to pursue this information request, we will only collect the information needed to answer your initial questions.

Records identifying you will be kept confidential and, to the extent permitted by the applicable laws, will not be disclosed or made publicly available, except as follows: Authorized representatives of Myeloma Canada may look at your original (identifiable) request, to check that the information collected is correct and produce statistic reports to improve our services. Additional information regarding how we collect, use, and disclose your information may be found in our Privacy Policy, which is located on our website.

Based on the description of this information request, you agree to be contacted my Myeloma Canada and consent that your information will be collected for the purpose of this request OR have the consent of the of the person whose information is being collected to ask questions on their behalf.

You declare that you have reviewed the terms of consent, and gives consent to the continuation of this exchange via email/call. You acknowledge that all resources that Myeloma Canada provides are for informational purposes and that nothing discussed on this call or in any reports later sent to me by Myeloma Canada constitutes medical advice.

Consent

Read our online privacy policy

This field is for validation purposes and should be left unchanged.